In order to ensure your satisfaction, damaged products will be returned or compensated with a balance in the wallet, and used or opened products will not be returned for your safety.
You can also return hardware products, provided that they have not been used or opened, and that they are in their original condition as they were received from Myan Herb.
Q: Is there a return fee?
A: When returning an intact, undamaged product, i.e. in its original condition, the fee is borne by the customer, the value of which is 25 riyals, and it is deducted from the value of the returned product, but when the product is damaged or not in accordance with the request, MyanHerb bears all the fees. The customer also bears the fees when the shipping representative does not respond.
Q: How can I return a damaged product?
A: We are happy to receive your request via WhatsApp number 00966551603299, provided that the returned product is in its original condition and original packaging and has not been used, opened or changed the packaging features of the product.
Q: How long is the permissible period for returning a damaged product?
A: You can return the damaged product within 7 days of the purchase.
Q: How long does it take to return a damaged product?
A: We work hard to satisfy you. The return process may take 14 working days.
Q: In the process of returning, how can I get a refund?
A: The amount is refunded after the damaged product reaches us and its condition is confirmed, and then the amount is refunded according to the method used for payment, if the payment was with a credit card, the amount will be refunded in the wallet or in the bank account, and if the payment was upon receipt, the refund will be a balance in the wallet .
Q: In the event of exchange and a difference in value:
- When you wish to replace the damaged product, and choose the alternative product, the amount of the difference between the damaged product and the replacement product will be paid.
At Myan Herb..... your satisfaction is our goal.
